Shipping policy

We want your jewelry to arrive safely and on time - here’s a quick overview of our shipping options:

Destination and Shipping Rates

Germany

  • Standard Shipping 4.90 EUR
  • Free Shipping on orders over 49 EUR

EU Countries

  • Standard Shipping 7.90 EUR
  • Express EU Shipping 12.90 EUR
  • Free Standard Shipping on orders over 79 EUR

Norway, Switzerland & UK *Delivery Duty Unpaid

  • Standard Shipping 12.90 EUR
  • UK Express Shipping 22.90 EUR
  • Norway, Switzerland Express Shipping 26.90 EUR
  • Free Standard Shipping on orders over 99 EUR

Canada *Delivery Duty Unpaid

  • Standard Shipping 12.90 EUR
  • Express Shipping 35.90 EUR
  • Free Standard Shipping on orders over 99 EUR

Australia & New Zealand  *Delivery Duty Unpaid

  • Standard Shipping 12.90 EUR
  • Express Shipping 45.90 EUR
  • Free Standard Shipping on orders over 99 EUR

United States

  • Standard Shipping 15.90 EUR (USPS - Delivery Duty Prepaid)
  • Express Shipping 35.90 EUR (DHL/UPS/FedEx - Delivery Duty Unpaid)
  • Free shipping is temporarily unavailable for U.S. orders

Rest of the World

For inquiries, please contact us via messages or email. :) You can also find some of our jewelry pieces on Etsy which provides worldwide shipping.

Processing and Delivery Times

  • Please allow 2 to 5 working days for order processing.
  • Pre-order / Made-to-Order pieces might take 2-3 weeks before dispatch.
  • Shipping times are typically 2-15 working days from dispatch, subject to location and other factors beyond our control.

Tracking and Support

  • You’ll receive a tracking number once your order ships
  • If your package hasn't arrived within the estimated delivery times, please contact us at support@dermomento.com or leave a message via the website chat. We will get back to you within 24 hours.

Additional Information

  • Orders are typically processed and dispatched within 2-5 business days.
  • Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your shipment.
  • Please note that delivery times may vary depending on the destination and shipping method selected.

Customs and Duties

Please be aware that customs duties and taxes may apply to international orders (outside the EU). These charges are the responsibility of the recipient and may vary depending on the destination country’s regulations.

Contact Us

If you have any questions or need assistance with your order, please feel free to reach out to us at support@dermomento.com. We are here to help! :)